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12 Apr 2024


UK housebuilder Barratt Homes has received the maximum 5 star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.

Barratt has received the top 5 star rating from its customers for 15 years in a row now. This is far longer than any other major housebuilder has held the top 5 star rating.

The number of stars awarded is based on customer responses to the question: “Would you recommend your builder to a friend?” Over 90% of Barratt customers said they would recommend the housebuilder to a friend.

Barratt is committed to building high quality, energy efficient homes and making its customers happy when buying their new home. It is this focus on customer satisfaction and high build quality that people love, which delivers such consistently high recommendation scores.

The HBF Customer Satisfaction Survey is one of the biggest surveys of its kind in the country being completed by 60,000+ new home owners. The star rating system was developed to show customers which housebuilders have the most satisfied customers.

Stewart Baseley, executive chairman of the Home Builders Federation, said: “Over recent years there has been a huge industry focus on service and quality and this is the fourth year in a row where over 90% of new home buyers would recommend their builder to a friend. For a company to achieve 5 star levels of satisfaction is a significant achievement and shows the commitment from everyone within Barratt to the customer.”

The new 5 star rating comes on top of Barratt having success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with over 11,000 site managers being entered into it. Last year Barratt site managers won 96 Pride in the Job Quality Awards, more than any other housebuilder for nineteen years in a row.

Gary Ennis, Regional Managing Director, Barratt Developments PLC, said: “To be rated as a 5 star builder by our customers for 15 years in a row is something we are really proud of. It takes a real dedication to customer satisfaction and going above and beyond, for over 90% of our customers to say they would recommend us to a friend.”

Barratt is currently building a range of quality new homes across the UK with many prime development projects suitable for investors in Hong Kong. With an extensive range of residential developments in London from market leader Barratt London, including Hayes Village, Eastman Village, Hendon Waterside, Wembley Park Gardens, Ridgeway Views, Bermondsey Heights, Sterling Place, and the upcoming Royal Gateway, Barratt is at the forefront of property development across the city. 

Outside of the capital, the Barratt Homes and David Wilson Homes brands are developing new communities in many of the UK’s most popular cities. These include Cambridge where Darwin Green and Franklin Gardens are located. In Oxford there are Abbey Fields, Kings Gate, and Hemmings Place, while Reading has Finchwood Park, Milton Keynes, Brooklands Park, Eagle’s Rest, Woburn Down, and Fairfields. In Birmingham, there’s Tenchlee Place and The Elms, while Canterbury has Woodlands, and finally, in Bristol, Ladden Garden Village and Parish Brook.


Contact us to find out more about the range of new homes and how we can assist your property requirements.

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New Development

Royal Gateway

328 Horn Lane, North Acton, London, W3 6TH

GBP £498,500 - £936,950
New Release

Wembley Park Gardens

41 Brook Avenue, Wembley, London, HA9 8PH

GBP £430,000 - £601,000
New Release

Eastman Village

Harrow View, London, HA1 4TY

GBP £345,000 - £699,000
New Development

Sterling Place

Burlington Road, New Malden, London, KT3 4NE

GBP £409,000 - £545,000
New Release

Hayes Village

Nestles Avenue, Hayes, London, UB3 4QF

GBP £395,000 - £582,000
Incentives Available

Hendon Waterside

Moorhen Drive, London, NW9 7QA

GBP £372,000 - £713,000
New Release

Springfield Place

Glenburnie Road, London, SW17 7DJ

GBP £475,000 - £669,000
Incentives Available

Bermondsey Heights

Ilderton Road, South Bermondsey, London, SE15 1NS

GBP £482,000 - £741,000
Arrange a Viewing

Ridgeway Views

The Ridgeway, London, NW7 1AA

GBP £428,000 - £577,000
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